Warranty Policy

At Pavan Cycles, we are committed to delivering high-quality bicycles and e-bikes. Our warranty policy is designed to give you confidence and peace of mind with every purchase. This document outlines the coverage, terms, and procedures for warranty claims.

Warranty Coverage

All bicycles and e-bikes sold by Pavan Cycles are covered under a limited manufacturer warranty, protecting you against defects in materials and workmanship under normal use.

For Regular Cycles:

• Frame: 2 Years

• Mechanical Parts: 6 Months

For Electric Bicycles (E-Bikes):

• Frame: 2 Years

• Battery: 1 Year

• Motor: 1 Year

• Controller: 6 Months

• Charger: 6 Months

What is Covered

• Manufacturing defects in the bicycle frame and electric components.

• Faults in electric systems such as motor, battery, controller, and charger under normal use.

• Defective parts like brakes, drivetrain, or gears that fail due to manufacturing issues.

What is Not Covered

• Normal wear and tear (brake pads, tires, tubes, chain, cables, etc.)

• Damage caused by accidents, misuse, or unauthorized repairs/modifications.

• Rust, corrosion, or paint fading due to environmental exposure.

• Issues caused by improper maintenance, rough handling, or wrong assembly.

• Use of third-party parts or accessories not recommended by Pavan Cycles.

How to Claim Warranty

To initiate a warranty claim, follow these simple steps:

1. Contact us at support@pavancycles.com or call +91 94470 35340 within the warranty period.

2. Provide your order ID/invoice number, details of the issue, and clear images or videos of the defect.

3. Our support team will assess the claim and advise on the next steps.

4. If eligible, we will repair or replace the defective part at no extra cost.

5.